Reference

How pg386 Handles Legal Rights and Obligations

Every account on pg386 operates under a clear set of legal terms — covering how we store your data, how your wallet activity is handled across DANA, OVO and GoPay, and what rights you hold as an account holder.

Account-holder rightsDANA, OVO, GoPay wallet termsData retention policyJurisdiction-dependent accessContact path for legal requests
pg386 How pg386 Handles Legal Rights and Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our legal terms — a data access request, a correction to your account record, or a question about how your DANA or OVO wallet data is stored — our support team handles these directly. Use the contact path that works for you, and include your account reference number so we can locate your records without delay.

Team online

Live Chat

Open the chat widget from inside your account dashboard. State your legal query clearly and include your account ID for faster routing to the right team.

Email Support

Send legal requests, data queries or account record corrections to our support email. We respond to legal matters separately from general account help.

Account Help Centre

The Help Centre inside your account panel covers data access requests, cookie preferences and wallet record queries — accessible any time from your profile settings.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Our legal framework is built around protecting your account and giving you clear control over your information. From the moment you link a wallet like GoPay or OVO, we apply encryption at the data layer and limit internal access to your records. Here is how we handle the four areas that matter most to your legal standing on pg386.

Data Handling

Your personal details and wallet identifiers are used only for account operation and payment verification. We do not share them with advertisers or unrelated third parties under any circumstances.

Account Security

Login uses OTP verification sent to your registered number. Session tokens expire after inactivity, and any wallet change — DANA, OVO or GoPay — triggers a re-verification step before it is saved.

Retention and Deletion

We keep transaction records for the period required by applicable financial obligations. After that window, data is deleted or anonymised. You can request confirmation of your retention status via support.

Requesting Changes

To correct your account data or submit a formal erasure request, contact support through live chat or email with your account ID. We acknowledge legal requests within a defined internal response window.

Your Legal Rights on pg386 — Common Questions

These are the questions account holders in Indonesia ask most often about how our legal terms work in practice — covering data, wallets, cookies, account changes and access eligibility.

Yes. Submit a data access request through live chat or email, including your account ID. We will provide a summary of the personal data and wallet records held against your profile.

Wallet identifiers are stored only to process deposits and withdrawals. They are not shared externally beyond the payment processing step and are encrypted at rest in our system.

Transaction records are retained for the period required by applicable compliance obligations. After that, your data is deleted or anonymised. Contact support to confirm the exact timeline for your account.

Yes. Send a correction or erasure request via email or live chat with your account reference. We will process the request in line with our legal retention obligations and confirm the outcome.

We use session cookies to keep your lobby preferences and login state intact. You can manage or block cookies through your browser settings — though some account functions may behave differently without them.

Access depends on local law and is available only where permitted in your region. If you are unsure whether service is eligible in your area, check with local regulations before opening an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.