Reference

How pg386 Handles Your Personal Information

Your account data, wallet details, and session activity are collected only to run the services you use — nothing more. This policy covers every touchpoint on pg386, from your first login through to withdrawals processed via DANA, OVO, or GoPay, and applies to all…

DANA, OVO, GoPay wallet data protectedAccount security and session controlsData access requests acceptedRetention periods clearly statedIndonesia-region policy scope
pg386 How pg386 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your stored data, ask us to correct an error, or raise a concern about how your information is handled, our support team is the right place to start. For wallet-related data queries — including anything touching your DANA, OVO, or GoPay transaction history on pg386 — contact us directly through the channels below. Players in Denpasar and across other regions can use any of these paths.

Team online

Live Chat

Open the chat window from your account dashboard. Describe your data request clearly and our team will route it to the right person within the support queue.

Email Support

Send your data query to our support address listed in your account settings. Include your registered email and the wallet type linked to your account for faster handling.

Account Help Center

The Help Center inside your account covers common data requests step by step — from downloading your transaction log to updating the contact details tied to your profile.

DATA HANDLING STANDARDS

How We Protect and Retain Your Information

Data protection at pg386 is built around the specific risks that come with running a mobile-first casino for Indonesia. Your account credentials are hashed before storage. Wallet transaction records for DANA, OVO, and GoPay are retained only as long as needed for reconciliation and dispute resolution — after which they are deleted on a rolling schedule. Here is how we handle the four core areas your data touches.

Account Security

Login sessions are protected by OTP verification sent to your registered number. Any new device attempting access triggers an identity check before the session opens.

Cookie and Session Data

We use session cookies to keep your lobby state stable across pages. You can clear these from your browser at any time without losing your account or wallet history.

Data Retention Schedule

Account records are kept for the period required by our operational obligations. When that period ends, personal identifiers are removed from active databases automatically.

Correction and Deletion Requests

You have the right to ask us to correct inaccurate data or delete records we no longer need to hold. Submit the request via live chat or email and we will confirm the outcome.

Privacy Policy Questions Answered

These are the questions we get most often about how your data is handled on pg386. If something here does not cover your situation, reach out through live chat or the Help Center in your account.

We collect your name, contact details, device information, and the wallet type you use — DANA, OVO, or GoPay. Transaction reference numbers are logged for every deposit and withdrawal you complete.

Only with payment processors that handle DANA, OVO, and GoPay transfers, and only the minimum data needed to complete your transaction. We do not sell or share your data with advertisers.

Records are kept for the period our operational obligations require. After that window closes, personal identifiers are removed from active systems on a rolling deletion schedule.

Yes. Contact us through live chat or the email address in your account settings. Include your registered email and we will prepare your data summary and confirm a delivery timeline.

Send a correction or deletion request via live chat or support email. We will verify your identity, action the request, and confirm the change or removal in writing once complete.

We use session cookies to keep your lobby state stable while you browse. You can clear or block cookies through your browser settings at any time without affecting your account wallet or history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.